Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the services offered by Web247, a brand of SHWeb Solutions ("us", "we", "our", "Company").
1. Definitions
- "Company" refers to Web247, a brand of SHWeb Solutions, its website, and all services provided.
- "Customer" or "you" refers to any individual or entity using our services.
- "Services" refers to all hosting services and additional services provided.
- "Account" refers to the customer account registered to use our services.
2. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein. If you disagree with any part of the terms, you may not access our services.
3. Account Terms and Registration
- You must be 18 years or older or have permission from a legal guardian to register.
- You must provide accurate, complete, and current information during registration.
- You are responsible for maintaining the security of your account and password.
- The Company cannot and will not be liable for any loss or damage from your failure to comply with security obligations.
- You are responsible for all activities under your account.
4. Service Description
We provide various web hosting services, including but not limited to:
- Shared hosting, VPS hosting through various control panels (cPanel, DirectAdmin, HestiaCP).
- Domain management services.
- Email hosting services.
- SSL certificate provision.
- Backup services as specified in hosting plans.
5. Payment Terms
- All fees are exclusive of all taxes or duties imposed by governing authorities.
- Payment must be made in advance for the selected billing cycle.
- We offer no refunds unless required by law.
- Accounts with overdue payments may be suspended or terminated.
- All fees are non-refundable except where explicitly stated.
6. Fair Usage and Acceptable Use
- Our unlimited features are subject to fair usage policies.
- Prohibited activities include:
- Malware, viruses, or other malicious code.
- Phishing or fraudulent content.
- Spam or unsolicited mass emailing.
- Content that promotes illegal activities.
- Copyright-infringing material.
- Pornographic or offensive material.
- Excessive use of server resources that disrupts service for others.
- Hacking or denial of service attacks.
7. Service Level Agreement
- We guarantee 99.9% uptime for all hosting services.
- Scheduled maintenance windows are excluded from uptime calculations.
- Service credits may be issued for downtime exceeding guaranteed levels.
- Services are provided on an "as-is" and "as-available" basis.
8. Data Backup
While we provide backup services as specified in hosting plans, customers are ultimately responsible for maintaining their own backups. We do not guarantee the availability, accuracy, or completeness of any backups.
9. Termination
- We may terminate or suspend access immediately, without prior notice, for any breach of Terms.
- Customers may terminate their account by contacting support.
- Upon termination, all customer data will be removed from our servers.
- All provisions which should survive termination shall survive.
10. Limitation of Liability
The Company, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
11. Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, liabilities, or expenses arising from your use of our services or breach of these terms.
12. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify customers of any material changes. Continued use constitutes acceptance of changes.
13. Governing Law
These Terms are governed by and construed in accordance with applicable laws, and you agree to submit to the exclusive jurisdiction of the relevant courts.
14. Contact Information
Questions about the Terms of Service should be sent to us at [email protected] or through our website.